How do I make my profile inactive?
You can make your profile inactive by going to Profile Settings in the "My Account" section.
I don't recognize some of the charges on my billing statement
We offer discreet billing for our customers. This means the description
in your statement will not match the product name you signed up with. In its place,
the name of our billing processing company will be on your statement. Please go to
the web address on your billing statement for further support.
How can I change my password or other information on my account?
Please visit the My Account
section and change your password under the "Login Settings" link.
What is a Member or Subscription ID?
A Member or Subscription ID is a unique identifying number that
corresponds to the membership/subscription that you have purchased. You
will receive your Member/Subscription ID immediately after the purchase
of a membership/subscription via the e-mail address that you provided
on the payment page. You should always maintain a record of your
Member/Subscription ID and should use this number in any correspondence
with a Billing Support Representative. With this number a Billing
Support Representative can view your membership/subscription history,
the time it was purchased, the charges made, as well as the payment
information used for the purchase.
How does billing work on the Trial membership I purchased?
We allow you to purchase a low cost trial membership
that is good for a specified number of days. Trial memberships upgrade
automatically to the standard monthly membership plan unless you cancel
within the trial period (the specified number of days from which you
purchased your trial). Please refer to the Terms and Conditions for further information.
How do I know that my membership was cancelled?
The system will send a cancel confirmation to the e-mail address that you provided when you joined.
I Cancelled but you are still billing me?
Please contact billing support
. Our friendly staff is standing by 24/7 ready to assist you.
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Windows Media Player- Is a technology that produces streaming video and
audio files. The WM player will play most types of movies including its
native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne
formats. A good all-around choice.
Quicktime- An audio/video technology developed by Apple, but can also
play on any PC. Its versatility and quality of playback are outstanding
and its ability to compress large movies into small files is
remarkable. You don't need the professional version to watch video,
just download the free one.
RealOne Video- A streaming technology developed by RealNetworks for
transmitting live video over the Internet. RealVideo uses a variety of
data compression techniques and works with both normal IP connections
as well as IP Multicast connections. You don't need the professional
version to watch video, just download the free one.
Still need help?
(Technical support only)