Billing Support

Credit Card Billing Support

If your membership was processed by epoch.com

1-(800)-893-8871 (USA)

1-(310)-664-5810 (International Tel.)

1-(800)-893-8871 (Skype)

billing@epoch.com (Email)

www.epoch.com (Live Chat)

ACH/Checking Account Billing Support

1-(800)-975-3502 (ACH billing partner WTSeTicket)

Additional ACH Support

Other Billing Support

Manage Profile

How do I make my profile inactive?

You can make your profile inactive by going to Profile Settings in the "My Account" section.

Technical Support

Password Problems

General Service

  • I don't recognize some of the charges on my billing statement

    We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the name of our billing processing company will be on your statement. Please go to the web address on your billing statement for further support.
  • How can I change my password or other information on my account?

    Please visit the My Account section and change your password under the "Login Settings" link.
  • What is a Member or Subscription ID?

    A Member or Subscription ID is a unique identifying number that corresponds to the membership/subscription that you have purchased. You will receive your Member/Subscription ID immediately after the purchase of a membership/subscription via the e-mail address that you provided on the payment page. You should always maintain a record of your Member/Subscription ID and should use this number in any correspondence with a Billing Support Representative. With this number a Billing Support Representative can view your membership/subscription history, the time it was purchased, the charges made, as well as the payment information used for the purchase.
  • How does billing work on the Trial membership I purchased?

    We allow you to purchase a low cost trial membership that is good for a specified number of days. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial). Please refer to the Terms and Conditions for further information.
  • How do I know that my membership was cancelled?

    The system will send a cancel confirmation to the e-mail address that you provided when you joined.
  • I Cancelled but you are still billing me?

    Please contact billing support. Our friendly staff is standing by 24/7 ready to assist you.

Technical Issues

  • Browser Settings

    Our sites are designed with Internet Explorer users in mind.

    1) Please make sure cookies are on:
    It appears that your browser has cookies enabled.

    2) Please make sure your javascript settings are turned on:
    It appears that you have Javascript enabled.
  • Firewall Settings

    Please verify that your Personal Firewall settings are correct: Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.
  • Popup Blocker Settings

    Please make sure that your Pop Up Blocker settings are correct:
    For the best possible experience while visiting our sites, please disable your Pop Up Blockers.
  • Adware Information

    Adware can hijack your internet browser and may prevent you from accessing our websites properly.
  • Video Plug-ins

    Windows Media Player- Is a technology that produces streaming video and audio files. The WM player will play most types of movies including its native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne formats. A good all-around choice.

    Quicktime- An audio/video technology developed by Apple, but can also play on any PC. Its versatility and quality of playback are outstanding and its ability to compress large movies into small files is remarkable. You don't need the professional version to watch video, just download the free one.

    RealOne Video- A streaming technology developed by RealNetworks for transmitting live video over the Internet. RealVideo uses a variety of data compression techniques and works with both normal IP connections as well as IP Multicast connections. You don't need the professional version to watch video, just download the free one.

Still need help?

Contact Us (Technical support only)