Billing Support

Credit Card Billing Support

If your membership was processed by epoch.com

1-(800)-893-8871 (USA)

1-(310)-664-5810 (International Tel.)

1-(800)-893-8871 (Skype)

billing@epoch.com (Email)

www.epoch.com (Live Chat)

ACH/Checking Account Billing Support

1-(800)-975-3502 (ACH billing partner WTSeTicket)

Additional ACH Support

Other Billing Support

Manage Profile

How do I make my profile inactive?

You can make your profile inactive by going to Profile Settings in the "My Account" section.

Technical Support

Password Problems

General Service

  • I don't recognize some of the charges on my billing statement

    We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the name of our billing processing company will be on your statement. Please go to the web address on your billing statement for further support.
  • How can I change my password or other information on my account?

    Please visit the My Account section and change your password under the "Login Settings" link.
  • What is a Member or Subscription ID?

    A Member or Subscription ID is a unique identifying number that corresponds to the membership/subscription that you have purchased. You will receive your Member/Subscription ID immediately after the purchase of a membership/subscription via the e-mail address that you provided on the payment page. You should always maintain a record of your Member/Subscription ID and should use this number in any correspondence with a Billing Support Representative. With this number a Billing Support Representative can view your membership/subscription history, the time it was purchased, the charges made, as well as the payment information used for the purchase.
  • How does billing work on the Trial membership I purchased?

    We allow you to purchase a low cost trial membership that is good for a specified number of days. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial). Please refer to the Terms and Conditions for further information.
  • How do I know that my membership was cancelled?

    The system will send a cancel confirmation to the e-mail address that you provided when you joined.
  • I Cancelled but you are still billing me?

    Please contact billing support. Our friendly staff is standing by 24/7 ready to assist you.

PremiumCam Support

  • How does it work?

    • You must have a PAYING membership to Fling.com in order to access this feature.
    • This feature allows you to chat with live web cam models.
    • You will need to buy credits in order to take a model into a private chat.
    • Credits are pre-purchased and billed separately from your Fling membership.
    • L4HINC-3.COM will appear discreetly on your statement.
    • Credits will be consumed on a pay per minute basis.
    • Buying credits is a ONE-TIME charge and you will NOT be automatically re-billed.
    • Note: You can also use your PremiumCam credits on www.flingVIP.com
  • How do I get models naked?

    Pick a girl that you like that is not currently in a private show. You will know she is in a private show already if the banner "private" appears in the top left of her image. After selecting the girl click the "Private Nude Show" button under her video or the link above the chat box.
  • What is the difference between Private 1-on-1 chat and Show Mode?

    Private 1-on-1 Chat starts with the ability to chat free with the model. At any point one (and only one) of the registered users on the site can take the girl from free chat into a private chat area. From here the model will be able to get way more "comfortable" :). You will be alone with her and no other users (besides you) will be able to communicate with the model. Show Mode works differently. In "Show Mode" there is no free chat area. Only paying users are allowed to view the show. However, in this mode multiple users are allowed to view the nude show at once. While in the show there is an additional per minute charge to chat with the model (this is above and beyond the show rate)
  • What is the average price for Private Chats and Shows?

    The average private 1-on-1 chat costs $3.99 per minute. The average Show Mode is $1.99 per minute.
  • What company name will I be billed by?

    Your credit card will be discreetly billed as "l4hinc-3.com".
  • How does billing work on the PremiumCams? Will I be rebilled?

    Your purchases are ONE TIME, non-recurring charges. Your card will NOT be automatically rebilled. Purchases on PremiumCams simply provide you with pre-paid credits to use on a per-minute basis with one or more of our models. Please refer to the Terms and Conditions of the website that you joined for further information.
  • How often will I be charged for your services?

    Your account will only be charged for the individual credit purchases you make. You will not be automatically billed.
  • How do I cancel my membership?

    PremiumCams is not a subscription site, so there is nothing to cancel. You are only billed as YOU decide to add more credit into your account.
  • How can I spend more than the $175 limit per day?

    Please dial the premier club number displayed in the site when you attempt to exceed the daily limit. Or please send us an Email from the same account you used to sign-up your account and include your username.

Technical Issues

  • Browser Settings

    Our sites are designed with Internet Explorer users in mind.

    1) Please make sure cookies are on:
    It appears that your browser has cookies enabled.

    2) Please make sure your javascript settings are turned on:
    It appears that you have Javascript enabled.
  • Firewall Settings

    Please verify that your Personal Firewall settings are correct: Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.
  • Popup Blocker Settings

    Please make sure that your Pop Up Blocker settings are correct:
    For the best possible experience while visiting our sites, please disable your Pop Up Blockers.
  • Adware Information

    Adware can hijack your internet browser and may prevent you from accessing our websites properly.
  • Video Plug-ins

    Windows Media Player- Is a technology that produces streaming video and audio files. The WM player will play most types of movies including its native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne formats. A good all-around choice.

    Quicktime- An audio/video technology developed by Apple, but can also play on any PC. Its versatility and quality of playback are outstanding and its ability to compress large movies into small files is remarkable. You don't need the professional version to watch video, just download the free one.

    RealOne Video- A streaming technology developed by RealNetworks for transmitting live video over the Internet. RealVideo uses a variety of data compression techniques and works with both normal IP connections as well as IP Multicast connections. You don't need the professional version to watch video, just download the free one.

Still need help?

Contact Us (Technical support only)