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Quick Support Links
If your membership was processed by epoch.com
Phone Billing Support
1-(310)-664-5810 (Int. Tel.)
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All other users
Frequently Asked Questions
Please take a moment to review the frequently asked questions listed below by selecting a question to view the answer. In most cases, you'll be able to resolve your problem quickly and
easily. If you need further assistance, please contact one of our customer service representatives.
Answer: Our sites are designed with Internet Explorer users in mind.
1) Please make sure cookies are on:
It appears that your browser has cookies enabled.
Answer: Please verify that your Personal Firewall settings are correct:
Firewalls, such as Norton Internet Security, are generally good things
to have, but they sometimes interfere with our site. If you are behind
a firewall contact your network administrator to see if you can have
direct access to the internet from your computer. If you have a
personal firewall, disable it while you are visiting our website, and
turn it back on when you leave.
Popup Blocker Settings
Answer: Please make sure that your Pop Up Blocker settings are correct:
For the best possible experience while visiting our sites, please disable your Pop Up Blockers.
Answer: Adware can hijack your internet browser and may prevent you from accessing our websites properly.
Windows Media Player- Is a technology that produces streaming video and
audio files. The WM player will play most types of movies including its
native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne
formats. A good all-around choice.
Quicktime- An audio/video technology developed by Apple, but can also
play on any PC. Its versatility and quality of playback are outstanding
and its ability to compress large movies into small files is
remarkable. You don't need the professional version to watch video,
just download the free one.
RealOne Video- A streaming technology developed by RealNetworks for
transmitting live video over the Internet. RealVideo uses a variety of
data compression techniques and works with both normal IP connections
as well as IP Multicast connections. You don't need the professional
version to watch video, just download the free one.
Answer: WebTV does not currently support our websites.